Job Description
We're hiring immediately for motivated Customer Service Representatives to join our Philadelphia team! As a vital member of our support staff, you'll deliver exceptional service to clients while building your career with a forward-thinking company. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth matters. No experience necessary – we provide full training!
What We Offer:
- Starting hourly rate: $18.00-$22.00 USD
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & flexible scheduling
- Clear career advancement path
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints
- Process orders and transactions accurately
- Maintain detailed customer interaction records
- Collaborate with team to improve service quality
- Meet performance metrics for response times
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and listening skills
- Basic computer proficiency (CRM systems)
- Ability to multitask in fast-paced settings
- Strong problem-solving abilities
- Positive attitude and patience
- Flexible availability (including weekends)
- Valid work authorization (US citizen/Green Card)