Job Description
Join our award-winning customer support team in Albuquerque and become the voice of our growing tech brand! We're seeking passionate individuals to deliver exceptional service while working in a vibrant downtown location with flexible scheduling options and comprehensive benefits. As a key member of our local operations, you'll drive customer satisfaction and contribute directly to our mission of making technology accessible to New Mexico communities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues, billing concerns, and product questions using CRM systems
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution
- Maintain detailed customer records and documentation in compliance with company policies
- Identify upsell opportunities and contribute to retention initiatives
- Participate in ongoing training to stay current with product updates and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience highly valued)
- Strong problem-solving skills and ability to de-escalate challenging situations
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Bilingual (Spanish/English) certification a significant plus