Job Description
Are you looking to kickstart your career in Illinois without prior experience? Horizon Customer Solutions is expanding our team in Chicago and is seeking enthusiastic individuals to join our dynamic customer service department. We value potential over pedigree and offer comprehensive training to help you succeed.
As a Customer Service Representative, you will be the first point of contact for our valued clients. Your role is vital in maintaining our reputation for excellence and ensuring customer satisfaction. We offer a modern work environment, competitive pay, and clear pathways for advancement.
Responsibilities
- Manage High-Volume Inquiries: Answer incoming phone calls and emails efficiently while maintaining a professional and friendly tone.
- Resolve Customer Issues: Address client concerns, process returns, and troubleshoot basic problems to ensure a positive experience.
- Data Entry & Documentation: Accurately update customer records in our CRM systems and maintain organized files.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information.
- Team Collaboration: Work closely with the sales and operations teams to support overall business goals.
- Feedback Collection: Gather and report customer feedback to help improve our service quality.
Qualifications
- Education: High school diploma or GED required; equivalent work experience considered.
- Communication Skills: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Computer Proficiency: Basic to intermediate computer skills, including familiarity with Microsoft Office Suite.
- Reliability: Ability to work full-time hours, including weekends and holidays as required.
- Problem Solving: A proactive attitude towards finding solutions to customer issues.
- Local Presence: Must reside within the Illinois area for immediate availability.