Job Description
Are you looking for a rewarding career in New York? Apex Local Solutions is currently hiring Entry Level Customer Service Representatives to join our dynamic team. We are dedicated to providing top-tier support to our local community and are seeking motivated individuals to help us grow.
We offer a collaborative environment, comprehensive training, and clear pathways for career advancement. If you are ready to start your professional journey with a company that values your potential, apply today!
Why Choose Apex Local Solutions?
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Paid training and professional development.
- A supportive, local team culture.
Responsibilities
- Handle Inquiries: Assist customers with questions regarding products, services, and account information via phone, email, and in-person.
- Problem Resolution: Resolve customer complaints and issues efficiently to ensure high satisfaction and retention rates.
- Customer Education: Explain complex products in simple terms and provide accurate product demonstrations.
- Data Management: Maintain accurate and up-to-date customer records in our CRM system.
- Team Collaboration: Work closely with sales and management teams to meet monthly targets and improve service quality.
- Feedback Loop: Provide feedback to management regarding common customer issues and product improvements.
Qualifications
- Education: High school diploma or equivalent required; Bachelor's degree preferred.
- Experience: No prior customer service experience required; we provide full training.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Skills: Basic computer proficiency and comfort using CRM software.
- Attitude: A positive attitude, strong work ethic, and willingness to learn.
- Availability: Must be available to work full-time hours, including some weekends or evenings if needed.