Job Description
Are you ready to kickstart your career in Baltimore with a company that invests in you?
PrimeConnect Solutions is looking for enthusiastic individuals to join our team as Customer Service Representatives. We believe in talent over experience and provide comprehensive training to help you succeed in a fast-paced environment.
Whether you are entering the workforce for the first time or looking for a career change, this is the perfect opportunity to develop valuable skills while earning a competitive income.
Responsibilities
- Handle Inquiries: Manage incoming customer calls, emails, and live chat requests with a professional and helpful attitude.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction.
- Data Entry: Accurately input customer information into our CRM system and maintain updated records.
- Process Orders: Assist in processing orders, returns, and exchanges according to company policies.
- Team Collaboration: Work closely with the sales and support team to meet daily performance goals.
- Feedback Loop: Communicate common customer concerns back to management to help improve our services.
Qualifications
- Education: High school diploma or equivalent (GED) preferred; no prior experience necessary.
- Communication: Strong verbal and written communication skills with a friendly tone.
- Computer Skills: Basic computer literacy and typing proficiency (30+ WPM).
- Reliability: Punctual, dependable, and willing to learn new processes quickly.
- Work Ethic: Self-motivated individual with a strong desire to succeed in a corporate environment.
- Location: Must be willing to work on-site in Baltimore, MD.