Job Description
Are you ready to launch a rewarding career in customer service?
Horizon Support Solutions is currently seeking enthusiastic and reliable Entry Level Customer Service Representatives to join our dynamic team in the heart of Chicago, Illinois. We pride ourselves on delivering exceptional support to our clients and offer a comprehensive training program designed to help you thrive.
As a vital member of our local workforce, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and a smile. We are looking for individuals who are eager to learn and grow within a supportive environment.
Responsibilities
- Answer and route incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies and standard operating procedures.
- Accurately document customer interactions, transactions, and feedback in our CRM system.
- Collaborate with cross-functional team members to ensure seamless service delivery and problem resolution.
- Identify opportunities to promote products and services to meet sales targets.
- Participate in ongoing training sessions to enhance product knowledge and communication skills.
- Maintain a high level of professionalism and confidentiality in all interactions.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not mandatory for this entry-level position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available to work flexible hours, including weekends and evenings.