Job Description
Are you ready to launch your career in the heart of Virginia Beach? Horizon Support Solutions is seeking motivated, entry-level professionals to join our growing customer service team. We are committed to providing exceptional support to our clients and offer a supportive environment where you can learn and excel.
As a Customer Service Representative, you will be the first point of contact for our valued clients. We pride ourselves on our collaborative culture and dedication to professional growth. If you are eager to start your journey in a dynamic industry, we want to hear from you.
Responsibilities
- Resolve Customer Inquiries: Respond to customer questions and concerns via phone, email, and chat in a timely and professional manner.
- Problem Solving: Identify issues and implement effective solutions to ensure high customer satisfaction.
- Data Entry: Accurately maintain and update customer records and service logs in our CRM system.
- Team Collaboration: Work closely with team members and supervisors to improve service processes and share best practices.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to provide accurate information.
- Feedback Collection: Gather customer feedback and communicate it to management to help drive product improvements.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: No prior experience required; we provide comprehensive paid training.
- Communication: Excellent verbal and written communication skills with a friendly and professional tone.
- Computer Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Reliability: Must be punctual, organized, and able to work in a fast-paced environment.
- Attitude: A positive attitude and a genuine desire to help others succeed.