Job Description
Join Houston's premier service provider and launch your career with walk-in interviews now available! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for our growing client base. No appointment needed – visit our Houston office today to interview on the spot!
What you'll gain:
- Competitive pay ($18-$25/hr) plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Rapid advancement opportunities
- Local hiring focus – no relocation required
Why Houston Solutions Group? We're a community-driven organization committed to empowering local talent. Our modern downtown office offers collaborative workspaces and professional development resources.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using our proprietary CRM system
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to improve service quality
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly training sessions on new products
- Document all interactions in compliance with company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic CRM knowledge (Salesforce experience a plus)
- Available for flexible shifts including weekends