Job Description
Immediate opportunity for dynamic Customer Service Professionals in El Paso, TX! Join our award-winning team and deliver exceptional experiences to clients across the Southwest. We're seeking passionate individuals ready to hit the ground running in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities starting day one. No experience required – we provide full training!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience preferred
- Proficient in Microsoft Office Suite and CRM tools
- Spanish bilingual skills required (written/spoken)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Passing background check and drug screening