Job Description
Join our dynamic team at Omaha Solutions Group as a Customer Service Representative! We're seeking motivated individuals to deliver exceptional client experiences while supporting our growing operations. This is an immediate hire opportunity offering competitive pay, comprehensive benefits, and career growth potential. If you're passionate about helping others and thrive in a fast-paced environment, apply today to start your new career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for response times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Ability to multitask in high-volume environments
- Positive attitude with problem-solving aptitude
- Flexibility to work occasional weekends/holidays