Job Description
Are you looking for a rewarding career with immediate start opportunities? Apex Logistics Solutions is currently seeking a highly motivated Customer Service Representative to join our Jacksonville team. We are committed to excellence and are looking for individuals who are ready to deliver exceptional service to our clients.
As a key member of our team, you will play a vital role in maintaining our high standards of customer satisfaction and operational efficiency.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately using our internal systems.
- Resolve customer complaints and issues by identifying solutions and escalating complex cases when necessary.
- Maintain and update customer records in the CRM database to ensure data accuracy.
- Collaborate with the logistics and sales departments to ensure seamless service delivery.
- Proactively identify opportunities to cross-sell products and improve customer retention.
- Provide feedback to management regarding common customer issues and process improvements.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or a related field is preferred but not required for immediate consideration.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Basic problem-solving skills with the ability to think on your feet.
- Reliable internet connection and computer equipment for remote or hybrid work options.