Job Description
Join the Golden State Solutions Team – No Experience Necessary!
We are seeking enthusiastic, reliable, and driven individuals to join our growing customer service team in the heart of Sacramento. If you are looking for a stable career path with paid training and opportunities for advancement, this is the perfect opportunity for you. We value attitude over experience and are ready to teach you everything you need to know.
As a Customer Service Representative, you will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all customers and visitors entering our Sacramento location.
- Inquiry Resolution: Answer incoming calls and emails, addressing customer inquiries, concerns, and requests with patience and accuracy.
- Product Assistance: Learn and demonstrate our products/services to help customers make informed decisions.
- Transaction Handling: Process sales, returns, and exchanges efficiently using our POS systems.
- Feedback Collection: Gather customer feedback and relay it to management to help improve our services.
- Team Collaboration: Work closely with the sales and management team to achieve daily and weekly targets.
- General Support: Maintain a clean, organized workspace and assist with inventory management as needed.
Qualifications
- Education: High School Diploma or GED equivalent is preferred.
- Experience: No prior experience required. We provide comprehensive on-the-job training.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, friendly demeanor and a genuine desire to help others succeed.
- Computer Skills: Basic computer literacy and comfort with navigating web browsers and software applications.
- Availability: Must be available to work full-time hours, including weekends and holidays.
- Reliability: Punctual, dependable, and able to follow instructions clearly.