Job Description
Join our award-winning team as a Customer Service Representative in Richmond, VA! We're hiring immediately for full-time positions with competitive pay, comprehensive benefits, and growth opportunities. Perfect for career changers and experienced professionals alike. Walk-in interviews are held daily – no appointment needed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure with empathy-driven approach
- Valid driver's license and reliable transportation