Job Description
Are you looking for a rewarding career with weekly pay and flexible scheduling? Apex Logistics Solutions is currently seeking a dynamic and empathetic Customer Service Representative to join our growing team in Charlotte, NC.
We pride ourselves on being an equal opportunity employer. Whether you are starting your career or looking for a change, we offer comprehensive training and a supportive environment where you can thrive. Enjoy the peace of mind that comes with being paid on time, every week.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Resolve complex customer issues and escalate them to management when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the logistics and warehouse teams to ensure timely delivery of products.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; some college or previous customer service experience is a plus.
- Strong verbal and written communication skills with the ability to interact professionally with diverse populations.
- Basic computer proficiency, including Microsoft Office Suite and data entry.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and computer for remote work options (if applicable).
- Ability to work flexible shifts, including weekends and holidays.