Job Description
Are you a people person looking for a stable career with immediate impact?
Apex Logistics Solutions is seeking a dedicated Customer Service Representative to join our growing team in Los Angeles, CA. We pride ourselves on providing top-tier support to our clients and partners, and we are looking for someone who shares our passion for excellence.
Why Join Us?
- Weekly Paychecks: Get paid every week with no waiting periods.
- Competitive Salary: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance available.
- Professional Growth: Clear pathways for career advancement and leadership training.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and service issues efficiently to ensure high satisfaction ratings.
- Update and maintain accurate customer records and database information in real-time.
- Collaborate closely with the logistics and dispatch team to ensure timely delivery and accurate order processing.
- Process orders, verify shipping details, and prepare necessary documentation.
- Identify opportunities to upsell services and improve the customer experience.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service or call center environments is highly desirable.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong verbal and written communication skills with an emphasis on problem-solving.
- Ability to work in a fast-paced, high-volume environment while maintaining accuracy.
- Reliable transportation and availability for a full-time schedule.