Job Description
Are you looking for a rewarding career in New York with the security of a weekly paycheck? Apex Logistics Solutions is seeking a dedicated Customer Service Representative to join our growing team. We pride ourselves on providing top-tier support to our clients and offer a culture of respect, growth, and stability.
In this role, you will be the face of our company, ensuring our clients receive the assistance they need. We offer competitive benefits, flexible shifts, and immediate opportunities for advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and positive attitude.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with the sales and warehouse teams to ensure seamless operations.
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Reliable transportation (if required for on-site shifts).