Job Description
Join our dynamic team at Omaha Community Services and make a meaningful impact in your local community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting vital community programs. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are valued.
As a cornerstone of our operations, you'll connect with residents across Omaha and California, providing personalized support and building lasting relationships. This is more than a job – it's an opportunity to grow professionally while making a tangible difference in people's lives.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Resolve client inquiries and concerns efficiently using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate client records
- Participate in community outreach initiatives across Omaha and California
- Identify process improvements to enhance customer satisfaction
- Support onboarding and training for new team members
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or related experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends
- Valid driver's license for occasional travel between Omaha and California offices
- Background check and drug screening required