Job Description
Join Miami Metro Solutions as a Customer Service Specialist and become the face of our thriving tech community! We're seeking passionate individuals to deliver exceptional support while advancing their careers in one of America's most vibrant cities. Enjoy competitive benefits, professional growth opportunities, and the chance to work with innovative teams shaping Miami's future. Walk-in interviews welcome daily!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in CRM systems
- Collaborate with sales teams to identify upsell opportunities
- Maintain detailed knowledge of product offerings and services
- Participate in weekly training sessions to enhance service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Spanish fluency strongly preferred for diverse clientele
- Available for flexible shifts including weekends
- Positive attitude with commitment to continuous learning