Job Description
We are currently conducting Walk-in Interviews for our high-volume Night Shift team in Arlington, Virginia. Join a leading industry player offering competitive pay, comprehensive benefits, and a dynamic work environment for motivated professionals.
Why Apply?
- Immediate start available for qualified candidates.
- No prior experience required for entry-level roles.
- Weekend and holiday availability preferred.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally.
- Resolve customer inquiries and complaints efficiently to ensure satisfaction.
- Enter customer data and maintain accurate records in the CRM system.
- Follow established scripts and guidelines to meet quality assurance standards.
- Collaborate with team leads to achieve daily and weekly performance targets.
- Identify opportunities to upsell or cross-sell products/services.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Ability to work flexible night shifts (6:00 PM - 3:00 AM).
- Basic computer proficiency (Microsoft Office Suite).
- Strong problem-solving skills and a customer-first attitude.