Job Description
Join Capital Connect Solutions as a Customer Service Specialist and become the voice of our clients in the heart of Washington DC! We're seeking passionate individuals to deliver exceptional support immediately. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown workspace. Make an impact while growing your career in our fast-paced environment.
Responsibilities
- Handle inbound/outbound calls and resolve client inquiries with empathy
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service quality metrics
- Process transactions and troubleshoot technical issues
- Meet daily performance targets and customer satisfaction goals
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume setting
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure