Job Description
Join our dynamic team at Nexus Solutions Group and make an immediate impact! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our clients in the heart of Philadelphia. As a rapidly growing tech solutions provider, we offer a collaborative environment, competitive compensation, and opportunities for rapid advancement.
This full-time role requires exceptional communication skills and a dedication to problem-solving. If you thrive in fast-paced settings and want to start your career journey today, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product-related concerns efficiently
- Document all interactions in CRM system with meticulous attention to detail
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics above 95% threshold
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting knowledge
- Available for flexible shifts including weekends