Job Description
Walk-in interviews happening NOW in Phoenix, AZ! Join our award-winning team at Phoenix Solutions Group as a Customer Service Specialist. No appointment needed – just bring your resume and enthusiasm!
We're seeking dynamic professionals to deliver exceptional customer experiences in a fast-paced tech environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
What We Offer:
- Starting pay: $18-$24/hour + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and certifications
- Modern downtown Phoenix workspace
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with tech teams to resolve complex escalations
- Maintain product knowledge through continuous training
- Meet/exceed customer satisfaction (CSAT) targets
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure environments
- Positive attitude and professional demeanor