Job Description
Join CityStaff Solutions and transform your workday with our revolutionary daily pay program! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy the freedom of same-day pay, flexible scheduling, and a vibrant downtown San Francisco workplace. Our culture thrives on innovation, recognition, and growth opportunities. If you're ready to earn daily while building a rewarding career, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution
- Update customer records in Salesforce with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed weekly performance metrics (CSAT, AHT)
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in CRM systems (Salesforce/Zendesk)
- Typing speed of 40+ WPM with 98% accuracy
- Ability to work rotating shifts (8 AM - 8 PM)
- Strong problem-solving and conflict resolution skills
- Authorized to work in the United States