Job Description
Join our dynamic team in Louisville, KY as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a supportive environment. As a cornerstone of our client experience, you'll handle inquiries with professionalism while gaining valuable industry skills. Enjoy competitive benefits, paid training, and clear growth pathways within our expanding Ohio operations.
Why Bluegrass Growth Partners? We invest in our people through mentorship programs, performance bonuses, and tuition assistance. Our hybrid work model balances office collaboration with remote flexibility. Experience a culture where your contributions are recognized and celebrated.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues using internal knowledge bases and troubleshooting protocols
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex cases efficiently
- Meet key performance metrics including resolution time and customer satisfaction
- Participate in ongoing training to master new technologies and processes
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal/written communication skills with professional demeanor
- Ability to multitask in fast-paced environment with minimal supervision
- Basic technical aptitude for learning new software systems
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening