Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in the heart of NYC! No prior experience required – we provide comprehensive training to help you thrive. At Urban Solutions Inc., we value growth, teamwork, and exceptional customer experiences. This full-time role offers competitive pay, benefits, and a clear path for advancement. If you're passionate about helping others and ready to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing issues
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
- Uphold company values in all interactions
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Positive attitude and eagerness to learn
- Ability to work in a fast-paced environment
- Reliability and punctuality
- Team player mentality