Job Description
Join our dynamic team at Growth Horizons Inc. as an Entry-Level Customer Service Associate! We're seeking motivated individuals in Charlotte, NC with no prior experience to launch their careers in customer support. Our comprehensive training program equips you with essential skills while offering growth opportunities into specialized roles. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your potential thrives.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing skills development training
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required - training provided
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte office