Job Description
Join Urban Support Services as an Entry-Level Customer Service Associate and launch your career in Baltimore's thriving service industry! We're seeking motivated individuals with no prior experience to deliver exceptional support to our community. Enjoy competitive pay, comprehensive paid training, and growth opportunities within our local network.
As a cornerstone of Baltimore's service ecosystem, we pride ourselves on fostering talent from within. Our supportive team environment and flexible scheduling options make this ideal for recent graduates or career changers. Benefit from health insurance, paid time off, and professional development programs – all while making a tangible impact on local residents.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist clients with account setup, billing questions, and service navigation
- Collaborate with team members to resolve escalated issues efficiently
- Maintain accurate customer records in our CRM system
- Contribute to continuous improvement of service protocols
- Participate in regular training sessions to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear speaking voice
- Basic computer proficiency and typing ability
- Ability to work independently and as part of a team
- Positive attitude with genuine desire to help others
- Reliable transportation to our downtown Baltimore location
- Must pass background check and drug screening