Job Description
Join Urban Retail Group as an Entry-Level Customer Service Associate and kickstart your career in one of the world's most vibrant cities! We're seeking enthusiastic individuals with no prior experience to deliver exceptional service to our diverse clientele. Enjoy comprehensive training, flexible scheduling, and opportunities for growth within our dynamic retail environment. Perfect for recent graduates or career changers looking to build professional skills in a supportive atmosphere.
Our New York location offers a fast-paced, multicultural setting where you'll develop valuable communication and problem-solving abilities. We provide competitive benefits including health insurance, paid time off, and employee discounts. If you're passionate about helping others and ready to learn, we want to meet you!
Responsibilities
- Assist customers with inquiries, product information, and purchases through in-person and digital channels
- Process transactions accurately using point-of-sale systems while maintaining cash handling protocols
- Collaborate with team members to resolve customer concerns and ensure satisfaction
- Contribute to a clean, organized, and visually appealing store environment
- Participate in ongoing training to enhance product knowledge and service techniques
- Support inventory management and merchandising initiatives
- Document customer feedback and operational insights for continuous improvement
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- No prior experience required - we provide comprehensive onboarding
- Strong communication skills with a customer-first mindset
- Basic computer literacy and comfort with digital tools
- Ability to stand for extended periods and lift up to 25 lbs
- Reliable transportation to our Manhattan location
- Positive attitude and eagerness to learn new skills
- Authorization to work in the United States