Job Description
Join our dynamic team as an Entry-Level Customer Service Associate in Charlotte, NC! No experience needed – we provide comprehensive training to launch your career. Enjoy competitive pay, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve basic account issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to exceed service goals
- Participate in ongoing training programs
- Maintain positive brand representation
- Adhere to company compliance standards
Qualifications
- High school diploma or equivalent
- No prior experience required
- Strong communication and active listening skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Valid work authorization in the US
- Pass background check