Job Description
Start your career with Tampa Bay Retail Solutions! We're seeking enthusiastic entry-level Customer Service Representatives to join our dynamic team in Tampa. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and professionalism
- Process orders, returns, and exchanges accurately
- Update customer information in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with typing ability
- Positive attitude and willingness to learn
- Reliable transportation and punctuality
- Ability to work in a fast-paced environment
- No prior experience required – training provided