Job Description
Join our dynamic team at Metro Retail Solutions and launch your career in customer service! We're seeking motivated individuals for entry-level positions with competitive salaries and growth opportunities. No experience required – we provide comprehensive training. Enjoy our modern Manhattan office environment and walk-in interview opportunities. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and maintain accurate transaction records
- Resolve customer issues with empathy and professionalism
- Collaborate with team members to improve service quality
- Utilize CRM software to track interactions
- Participate in ongoing training programs
- Support sales team with customer retention initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- Willingness to learn new technologies and processes