Job Description
Join our dynamic team at Urban Logistics Inc. and launch your career in customer service! We're actively hiring motivated individuals in Philadelphia with no prior experience. Our comprehensive training program ensures you'll develop essential skills while earning competitive wages. Enjoy a supportive environment where growth opportunities are abundant, and your contributions make a real impact on our community. Apply today and start your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and shipping requests accurately
- Update customer records in our CRM system
- Collaborate with team members to resolve escalated issues
- Meet daily performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through open communication
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent (or currently enrolled)
- Strong communication skills and positive attitude
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- Valid government-issued ID for employment verification