Job Description
Join UrbanHire Solutions as an Entry-Level Customer Service Associate and kickstart your career in New York City! We're seeking passionate individuals with no prior experience – we provide comprehensive training to ensure your success. Work in a dynamic environment where your growth matters, and contribute to our mission of delivering exceptional service to NYC residents. Enjoy competitive pay, benefits, and opportunities for advancement. Apply today and become part of our diverse team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and internal resources
- Document all interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet daily performance metrics while maintaining high-quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Authorization to work in the United States