Job Description
Welcome to Metro Customer Care Solutions, where we believe in nurturing talent from the ground up. We are currently seeking dedicated individuals for our Entry-Level Customer Service Representative position in the heart of Boston, Massachusetts.
Whether you are a recent graduate looking to start your career or an experienced professional seeking a supportive environment, we provide the comprehensive training you need to succeed. No prior experience is required; we value attitude and work ethic over everything else.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive on-the-job training
- Opportunities for rapid career advancement
- Modern, collaborative office space in Downtown Boston
Take the first step towards a rewarding career in customer relations today. Apply now!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Build rapport with customers to understand their needs and provide tailored solutions.
- Document all customer interactions and transactions accurately in our CRM system.
- Resolve customer complaints and issues promptly while maintaining a positive demeanor.
- Collaborate with the sales and support teams to improve service processes.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Able to work flexible hours, including weekends and holidays if required.
- Self-motivated individual with a strong desire to learn and grow.
- Ability to remain calm and professional under pressure.