Job Description
Join our dynamic team at Denver Connect Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base in the Denver metro area. This is your chance to make an impact with a company that values growth, innovation, and local talent. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, shipping, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work flexible hours including weekends
- Valid US work authorization