Job Description
Join our award-winning team as an Entry-Level Customer Service Representative at Oakland Community Solutions! We're seeking motivated individuals with no prior experience to join our inclusive workplace and make a real impact in the Oakland community. Enjoy competitive pay, comprehensive training, and opportunities for growth while serving diverse clients across the Bay Area. Our modern downtown office offers a supportive environment where your contributions are valued from day one. No experience required – we provide all training!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Accurately document client information and case details in our CRM system
- Collaborate with team members to resolve client inquiries efficiently
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives and local partnership programs
- Maintain organized records of client interactions and follow-ups
- Adhere to company protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and positive attitude
- Ability to work collaboratively in a team environment
- Basic computer proficiency with willingness to learn new software
- Reliable transportation and punctuality
- Passion for helping others and community engagement
- No prior experience required – training provided
- Ability to stand for extended periods (if applicable to role duties)