Job Description
Horizon Tech Solutions is actively recruiting motivated individuals for our Entry-Level Customer Service team in San Jose, CA. We are looking for friendly, reliable candidates who are eager to launch their careers in the tech industry. We offer comprehensive paid training and a clear path for advancement, making this the perfect opportunity for those with no prior experience.
Our mission is to provide exceptional support to our clients, and we believe our team members are our greatest asset. Join us to work in a dynamic, modern office environment where your growth and success are our priority.
Responsibilities
- Greet and assist customers via phone, email, and live chat with a friendly and professional demeanor.
- Resolve incoming customer inquiries and complaints efficiently and accurately.
- Learn and utilize our internal CRM software to track customer interactions and update records.
- Collaborate with team leads to identify process improvements and enhance the customer experience.
- Perform data entry tasks with a high degree of accuracy and attention to detail.
- Participate in daily team meetings to discuss performance goals and training updates.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a willingness to learn new software systems.
- Reliable internet connection and a quiet workspace for remote training.