Job Description
Are you a motivated individual looking to launch your career in the vibrant heart of New York City? NYC Growth Partners is seeking enthusiastic Entry Level Customer Service Representatives to join our expanding team. We provide comprehensive training and a clear pathway for professional growth. If you possess a positive attitude and a strong desire to learn, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We offer a competitive benefits package including health insurance, paid time off, and a supportive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Accurately enter and update customer information into our database systems.
- Collaborate with team members to ensure a seamless customer experience.
- Assist in the development of new operational procedures and process improvements.
- Attend weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation is preferred.
- No prior customer service experience required; we train!