Job Description
Are you a motivated individual looking to kickstart your career in sunny San Diego?
Pacific Coast Tech Solutions is seeking an enthusiastic Entry Level Customer Service Representative to join our dynamic team. We are committed to fostering a culture of growth, innovation, and exceptional service. In this role, you will be the face of our brand, connecting with clients and solving problems with a smile.
Why Join Us?
Pacific Coast Tech Solutions is seeking an enthusiastic Entry Level Customer Service Representative to join our dynamic team. We are committed to fostering a culture of growth, innovation, and exceptional service. In this role, you will be the face of our brand, connecting with clients and solving problems with a smile.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive training program to accelerate your career growth.
- A collaborative and inclusive work environment in the heart of San Diego.
- Health, dental, and vision insurance for full-time employees.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and provide accurate information regarding our products and services.
- Document all customer interactions and maintain detailed records in our CRM system.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Identify opportunities to upsell products and improve overall customer satisfaction scores.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a genuine customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.