Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Baltimore! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and satisfaction
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train everyone!
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends