Job Description
Join our dynamic team at Sacramento Business Solutions as an Entry-Level Customer Service Representative! This is your opportunity to launch a rewarding career in customer support while contributing to a thriving Sacramento-based company. We offer comprehensive training, a collaborative work environment, and clear pathways for growth. Perfect for recent graduates or career changers eager to develop essential professional skills in one of California's most vibrant cities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex customer needs
- Process orders, returns, and account updates with precision
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Sacramento office