Job Description
Join our dynamic team at San Diego Community Services and kickstart your career in customer support! We're seeking motivated entry-level professionals to provide exceptional service to our local clients. Enjoy competitive benefits, flexible scheduling, and growth opportunities within a supportive environment. No prior experience required – we provide comprehensive training to set you up for success.
Our mission is to connect talented individuals with meaningful opportunities across San Diego County. If you're passionate about helping others and eager to build professional skills, this role is your perfect launchpad.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing and service issues using internal knowledge bases
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge
- Meet monthly performance metrics for response time and customer satisfaction
- Support community outreach initiatives serving San Diego residents
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new systems
- Valid California driver's license (for occasional client meetings)
- U.S. citizenship or legal work authorization required
- Pass background check and drug screening