Job Description
Are you looking for a rewarding career in Boston, MA without the need for prior experience? ConnectLocal Solutions is currently seeking motivated individuals to join our growing team as Customer Service Representatives. We pride ourselves on providing top-tier support to our local community and offer a fantastic environment for those ready to learn and grow.
Why Join Our Team?
- Zero Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Health, dental, and vision insurance available.
As a representative, you will be the face of our company, ensuring our clients receive the best possible service and support.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and in-person with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Update customer information in the database and maintain detailed, organized records.
- Collaborate with team members to improve service processes and workflows.
- Assist in training new staff members and sharing best practices.
- Identify opportunities to cross-sell products and services to existing clients.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays if needed.
- Basic computer proficiency and typing speed (35+ wpm).
- Positive attitude and a genuine desire to help others succeed.