Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Representative! We're seeking enthusiastic professionals to deliver exceptional customer experiences in our fast-paced Columbus headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with rapid onboarding. Start immediately and make an impact in our growing organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced setting
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including weekends
- Positive attitude and willingness to learn