Job Description
Join Metro Solutions Inc. and launch your career in Detroit's thriving business district! We're seeking motivated entry-level professionals to join our dynamic customer service team. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and willingness to learn
- Eligibility to work in the United States