Job Description
Join our growing team in Jacksonville! Jacksonville Community Bank is seeking enthusiastic entry-level professionals to launch their careers in customer service. No experience necessary—just a passion for helping others and a desire to grow with us. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Jacksonville.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately while maintaining confidentiality
- Resolve customer inquiries and escalate complex issues as needed
- Meet performance metrics for call quality and customer satisfaction
- Collaborate with team members to improve service processes
- Adhere to all banking regulations and security protocols
- Participate in ongoing training to develop product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Valid Florida driver's license (if required for branch visits)