Job Description
Start your career with Coastal Solutions Group! We're hiring enthusiastic Entry-Level Customer Service Representatives in Virginia Beach for immediate walk-in interviews. No experience necessary – we provide comprehensive training to help you succeed. Join our dynamic team and build foundational skills in communication, problem-solving, and client relations while supporting Fortune 500 clients.
Walk-in Interviews: Monday-Friday, 9 AM-4 PM at our Virginia Beach office. Bring your resume and enthusiasm!
Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers ready to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to ensure seamless client experiences
- Meet daily performance metrics for call handling and satisfaction
- Participate in ongoing product knowledge training
- Identify opportunities to upsell services based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new processes
- Reliable transportation for in-person interviews
- No prior experience required – training provided