Job Description
We are seeking motivated individuals to join our dynamic team as Customer Service Representatives. This is an exceptional opportunity for those looking to launch a career in customer support without prior experience. We prioritize potential and attitude over past history, providing comprehensive training to ensure your success.
Why You Will Love Working Here:
- Zero Experience Required: We offer paid on-the-job training to get you up to speed.
- Competitive Compensation: Earn a competitive hourly wage of $18.00 - $22.00 based on performance.
- Career Advancement: Clear pathways for promotion to Senior Support, Team Lead, and Management roles.
- Modern Environment: Work in a collaborative, high-energy office in the heart of Chicago.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Process customer orders, returns, and account updates accurately using internal CRM software.
- Document all customer interactions and feedback to maintain high-quality service standards.
- Collaborate with cross-functional teams to troubleshoot complex customer problems.
- Identify upsell opportunities and promote new products/services to existing clients.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a professional tone.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace (Hybrid/Remote friendly).
- A positive attitude, strong work ethic, and a desire to learn.
- Ability to work flexible hours, including weekends and holidays.