Job Description
Launch your career with Nevada Tech Solutions! We're seeking motivated Entry Level Customer Service Representatives to join our award-winning team in Las Vegas. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. No experience necessary – we provide paid training! If you're a people person with strong communication skills and a passion for helping others, apply today and start your journey with us.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years customer service or support experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new technologies