Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Jacksonville's thriving business district! At Global Solutions Inc., we nurture talent through comprehensive training programs and growth opportunities. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed to accelerate your professional development. Perfect for recent graduates seeking hands-on experience in client relations and problem-solving within a Fortune 500 company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using knowledge base resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex cases efficiently
- Meet daily performance metrics including call quality and resolution times
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong verbal communication skills with clear articulation
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Valid authorization to work in the United States